FAQ

Debit cards can be used to pay for car rental or extras at the counter.

The deposit must be paid by credit card.
If the customer does not have one, a companion present at the Drivalia counter who does have a credit card can be responsible for paying the deposit, provided they meet the same conditions as the customer for driving the vehicle (this will be added to the rental contract). The application of this possibility, with the provision of data and the signing of documentation, is subject to operational fees.

My credit card doesn't have enough ceiling for the high-end car I want to rent - how do I do it?

If you have other credit cards, you can accumulate your use until the amount of the deposit is completed. Third parties in your relationship present when picking up the vehicle will also be able to help you using your credit cards. There is the possibility, for an additional extra, to decrease the amount of the deposit.

For reservations made at www.drivalia.pt, in the event of cancellation and regardless of when this occurs, a 10% penalty will be applied, corresponding to the minimum amount that must be paid at the time of booking.

As a general rule, the Drivalia service is cars to be driven by the renters themselves. The possibility of including a driver is only by specific request and its feasibility is analyzed on a case by case basis.

As a rule, from a car category (eg Economy, Minivan, ...) a more consistent group is hired. And you receive the vehicle of that type available at the moment, regardless of color or model. In other words, it will be possible to previously indicate preferences but there is no guarantee of model, color or other very specific characteristics.

Yes, Drivalia will keep the car reservation for 24 hours.

(customers who do not report delays and only appear after this grace period, Drivalia no longer guarantees the reservation)

First, both must have a valid driving license for more than 1 year.

Second, and not least, the normal minimum age for driving Drivalia vehicles is 25 years. However, it is possible to apply the 20-24 year old driving fee.

In this way, the 19-year-old son cannot drive, the 20-year-old son, dependent on the automobile group, may as long as, as mentioned above, he already has a valid license for over a year.

Yes, two vehicles can have approximately the same dimensions, have the same number of doors and have a similar design but one may be from another group that is more expensive because, for example, it has more cylinder capacity / power, has a Diesel engine, has automatic transmission, has luxury finishes, have additional hi-tech equipment,…

Yes, a vehicle can be used for a few hours but note that the minimum period charged is 24 hours (1 day). The same applies if, for example, you rent for a day and four hours: two days of rental are counted.

No. All vehicles in the fleet can be driven with a light vehicle driving license.

Drivalia is specifically dedicated to motorized mobility through passenger cars and goods.

No, this is a daily average. In one day you can do just 5 km and in another day 550 km. The rental indicated includes 1600 km (8d x 200 km) in the rate. It is about the distance from Porto to Paris or more than five times the route Lisbon - Porto.

Sometimes, especially in more specific car groups and with fewer units, due to fleet management factors (eg car manufacturer was unable to deliver new vehicles ordered on time,

Yes, subject to the availability of the item, Drivalia rents baby / child seats and chairs. Request when booking, indicating the child's age / weight.

In case of breakdown, or similar problem, you can call Drivalia (office hours) or 24-hour Travel Assistance - see phones in the rental agreement or vehicle document bag.

(note: Drivalia complies with the preventive and corrective maintenance plan of the car manufacturers, but sometimes unforeseen events arise)

In the event of an accident, point out contacts of those involved and witnesses. If third parties intervene, fill out the Friendly Declaration legibly and completely and if the vehicle is prevented from driving, you must compulsorily call the police authorities. Follow the procedure related to malfunctions.

The maximum that Drivalia accepts is three drivers. The normal plus two additional drivers (fee applicable), subject to the normal requirements for driving in Drivalia, and whose names must be entered in the rental agreement.

If you hit the car for a brief distraction and the deductible - legal liability for covered and non-negligent damages - is € 850, you will only pay up to that amount.

If you hit it for speeding, it is considered negligence (breach of the Highway Code), and therefore you will have to pay the full amount of the repair.

No, this is one of the cases not covered: damage to the top and bottom of the vehicle (if there is no collision).

Yes, order the WDW Windows Damage Waiver window cover.

Drivalia vehicles are intended for use in mainland Portugal. To use a vehicle across borders - only Spain - you usually need to request authorization from Drivalia when booking, and, if validated, pay a fee to be able to enjoy CDW coverage and travel assistance outside the country.

Customers must return their vehicles in the same condition as when they received them. Therefore, if there is less fuel than when the vehicle was picked up, customers will be charged for the shortfall.

(It should be noted that even if the fuel level is low when the vehicle is picked up, there will still be enough fuel, which is usually enough for the car to be driven to a nearby filling station and for the customer to manage the fuel required.)

No. To Drivalia you will pay for the rental of the electronic device and the connection of the company's computer system to Via Verde's technological structure, even if for some reason you don't end up using toll roads. If you do use them, you will have to pay the respective tolls, which depend on the highway concessionaires, the type of vehicle and the distance traveled. This will be done by debiting your credit card, which is mandatory for subscribing to this service.

Via Verde communication of tolls to Drivalia is asynchronous, i.e. not in real time. It may happen that, after the end of the rental period, deferred toll costs arrive, which are also handled administratively. This is why a credit card is required to subscribe to electronic toll collection.

You will need to request this from the broker / distributor. For bookings received through this route, Drivalia only receives payments at the beginning or after the end of the rental.

Drivalia has four-wheel drive vehicles, however it is not possible to rent vehicles for use in sports events.

No. Such infringement is the sole responsibility of the customer and will have to be reported to the competent authority.